Refund Policy — Mindsync Hub

Scope

This Refund Policy applies to paid Mindsync Hub learning access arranged offline or through authorized enrollment channels. This website does not process checkout; pricing pages are informational.

Eligibility

Self-paced digital access may qualify for a full refund if requested within 14 days of access delivery and if less than 20% of modules have been opened. Facilitated cohorts may qualify for a partial refund if cancellation occurs at least 7 days before the first live session.

Timeframe

Submit refund requests within the windows above. Requests outside those windows are reviewed case by case for documented technical failures that prevented access.

Full vs partial refunds

Full refund: unused self-paced access within 14 days meeting the eligibility threshold.
Partial refund: cohort cancellations before the cut-off, typically minus a 15% administrative fee.

Non-refundable items

Custom onsite facilitation travel already incurred, completed private workshops, and downloadable template packs marked non-refundable at purchase confirmation are not refundable.

Refund process

Email support@mindsync-hub.digital with your name, enrollment reference, program name (for example Field Ledger Fundamentals), and reason. We confirm receipt within two business days.

Processing time and method

Approved refunds are processed within 10 business days to the original payment method used with the enrollment channel. Bank or processor timelines may add additional days.

Cancellations

You may cancel future cohort seats by written notice. Mid-cohort withdrawals after live sessions begin are generally not refundable, though materials access may continue through the cohort end date.

Exceptions

If Mindsync Hub cancels a cohort, you may choose a full refund or transfer to a later date. Mandatory consumer rights under Korea law remain unaffected where applicable.

Contact for refund requests

support@mindsync-hub.digital · +82-2-123-5142 · Street: 54-8, Dongbaegapateu, Onsan-eup; City: Ulju-gun; State/province/area: Ulsan; Phone number: +82-2-123-5142; Country calling code: +82; Country: Korea;